🔍 Why This Happens
When you first set up your ChurchBee extension, we ask you to enter your church’s unique Pushpay/CCB domain. This is usually something like:
CopyEdityourchurch.ccbchurch.com
This domain is how ChurchBee knows which Pushpay/CCB dashboard you're connected to. It helps us optimize features like email templates, direct insertions, and more.
For example:
If you signed up using
test.ccbchurch.comBut you’re currently logged into a different account like
test2.ccbchurch.com
➡️ You’ll see the "Wrong Account" error.
⚠️ Why It Matters
ChurchBee connects directly to your Pushpay/CCB account using this domain to:
Insert email templates
Access data for syncing
Enable personalized features
If you’re logged into a mismatched Pushpay/CCB account, some ChurchBee features may not work correctly or at all.
✅ How to Fix It
To resolve this:
Log out of either your ChurchBee or Pushpay/CCB account.
Make sure both accounts are using the same domain (e.g.,
yourchurch.ccbchurch.com).Log back in to ChurchBee and Pushpay/CCB using the correct matching accounts.
Once both are aligned, all features should work smoothly again.
💡 Need Help?
If you’re not sure which domain your church uses, or if you’re managing multiple ChurchBee accounts, reach out to our support team — we’re happy to help sort things out.
🎯 Pro Tip: You can always verify your CCB domain by checking the URL of your Pushpay dashboard when you log in.