đ Why This Happens
When you first set up your ChurchBee extension, we ask you to enter your churchâs unique Pushpay/CCB domain. This is usually something like:
CopyEdityourchurch.ccbchurch.com
This domain is how ChurchBee knows which Pushpay/CCB dashboard you're connected to. It helps us optimize features like email templates, direct insertions, and more.
For example:
If you signed up using
test.ccbchurch.comBut youâre currently logged into a different account like
test2.ccbchurch.com
âĄď¸ Youâll see the "Wrong Account" error.
â ď¸ Why It Matters
ChurchBee connects directly to your Pushpay/CCB account using this domain to:
Insert email templates
Access data for syncing
Enable personalized features
If youâre logged into a mismatched Pushpay/CCB account, some ChurchBee features may not work correctly or at all.
â How to Fix It
To resolve this:
Log out of either your ChurchBee or Pushpay/CCB account.
Make sure both accounts are using the same domain (e.g.,
yourchurch.ccbchurch.com).Log back in to ChurchBee and Pushpay/CCB using the correct matching accounts.
Once both are aligned, all features should work smoothly again.
đĄ Need Help?
If youâre not sure which domain your church uses, or if youâre managing multiple ChurchBee accounts, reach out to our support team â weâre happy to help sort things out.
đŻ Pro Tip: You can always verify your CCB domain by checking the URL of your Pushpay dashboard when you log in.